Terms & Conditions

 

MISPRINTS AND ERRORS, PRODUCT AVAILABILITY AND PRICES

Cornerstone Bath & More endeavors to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. Cornerstone Bath & More cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. Cornerstone Bath & More does not warrant that the content of the Website including, without limitation, product descriptions or photographs, is accurate or complete.

Cornerstone Bath & More reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.

The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in Canadian dollars

 

DISCLAIMERS

YOUR ACCESS TO AND USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF OR RELATING TO ACCURACY, ACCESSIBILITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, PERFORMANCE OR DURABILITY, ALL OF WHICH ARE DISCLAIMED BY CORNERSTONE BATH & MORE TO THE FULLEST EXTENT PERMITTED BY LAW.

THE FOLLOWING CLAUSE IS INAPPLICABLE IN QUEBEC:

LIABILITY EXCLUSIONS

CORNERSTONE BATH & MORE AND ITS PROVIDERS WILL NEVER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY LOSS OR DAMAGE ARISING FROM, CONNECTED WITH, OR RELATING TO THE WEBSITE OR THIS AGREEMENT INCLUDING BUT NOT LIMITED TO LOSS OF DATA, BUSINESS, MARKETS, SAVINGS, INCOME, PROFITS, USE, PRODUCTION, REPUTATION OR GOODWILL, ANTICIPATED OR OTHERWISE, OR ECONOMIC LOSS, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER THEORY OR LAW OR EQUITY), REGARDLESS OF ANY NEGLIGENCE OR OTHER FAULT OR WRONGDOING (INCLUDING WITHOUT LIMITATION GROSS NEGLIGENCE AND FUNDAMENTAL BREACH) BY CORNERSTONE BATH & MORE OR ANY PERSON FOR WHOM CORNERSTONE BATH & MORE IS RESPONSIBLE, AND EVEN IF CORNERSTONE BATH & MORE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE BEING INCURRED.

ACKNOWLEDGEMENT AND EXCLUSION BY STATUTE IN CERTAIN JURISDICTIONS

THE EXCLUSION OF CERTAIN WARRANTIES AND THE LIMITATION OF CERTAIN LIABILITIES IS PROHIBITED IN SOME JURISDICTIONS. THESE STATUTORY PROHIBITIONS MAY APPLY TO YOU.

 

Shipping & Returns

Cornerstone Bath & More ships faucets to all parts of Canada, All other products are limited to the GTA (Greater Toronto Area)
Shipping costs are based on the dimensions of the product and the delivery destination. Customers also have a choice of picking-up their product from our warehouse in Richmond Hill, Ontario..

Shipping Methods:
Standard Ground – Small Package
Most small-to-medium sized orders will ship Standard Ground Services. Cornerstone Bath & More will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 6-10 business days from the time the order is processed.
(Note: While Cornerstone Bath & More does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.).

Self-Pick-up:
Customers who wish to pick-up their items at our warehouse will be notified by email as to when the item can be picked up.

Shipping & Delivery Times:

Items in-stock
Items in stock will ship 2- 5 business days from the date of placing the order and usually arrive 2 – 5 business days from the time they leave the warehouse.

Items not in-stock
Items not in stock usually takes approximately 2 weeks from the date of placing the order and usually arrive 2 - 5 business days from the time they leave the warehouse.

Items not in stock (either needs to be produced according to the customer’s requirements OR needs to be special ordered). 
You would be notified by email of approximate delivery time.


About Approximate Shipping Times:
At Cornerstone Bath & More we do our best to provide you with accurate shipping times for our products. The times are approximate only.
These shipping times are not a guarantee. If you have a time sensitive project we recommend that you contact Cornerstone Bath & More and arrange expedited shipping.
Cornerstone Bath & More is not liable for costs associated with shipment delays.


Damaged & Defective Goods
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by YOU during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you. For us to offer this level of service, however the customer must perform a detailed product inspection immediately upon delivery and report any damage immediately upon receipt, this will make things much easier if you decide to return the item.

Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Cornerstone Bath & More of defective or damaged merchandise within one business days of receipt.

Cancellations:
If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full, minus any and all costs already incurred by Cornerstone Bath & More at that time. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a returns – see Returns section below for details.


Returns:
All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please e-mail us at info@cornerstonebath.com to obtain an RMA. The reason for the return must be clearly stated in the e-mail. Before taking any action you must have received a response from Cornerstone Bath & More, with an RMA number. All shipments sent to Cornerstone Bath & More without an RMA number will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without an RMA.
All claims for non-damaged returns must be made within 14 calendar days of receipt of merchandise, and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging.

The following types of items may not be returned under any circumstance:
Items that have been partially or completely installed and/or assembled
To provide any credit or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 25% restocking/re-handling charge..

If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to you.
Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to Cornerstone Bath & More, unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received). Shipping charges for items that are sent back by any means other than ground transportation will be the responsibility of the sender. This includes when the item is being returned at our expense. Cornerstone Bath & More will arrange the pickup and pay the freight and insurance for items returned due to manufacturer error, damages or any other reason that is not caused by the purchaser.
Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase.